Refund policy

At ClickZen, your satisfaction is our priority. We stand behind the quality of every product we ship. If something is not right with your order, we are here to make it right — quickly and without hassle.

Please read this policy carefully so you know exactly what to expect and how to initiate a return or refund request.

 

To be eligible for a return or refund, your request must meet the following conditions:

 

•        Request must be submitted within 10 days of confirmed delivery

•        Item must be unused, in its original condition, and in original packaging

•        Proof of purchase (order number or confirmation email) is required

•        Items marked as Final Sale are not eligible for return or refund

•        Defective, damaged, or incorrect items are eligible regardless of condition

 

⏱  Key Timeframes at a Glance 10 days from delivery  →  Window to submit your return/refund request 10 days after store credit issued  →  Grace period to request a cash/original payment refund instead 24–48 hours  →  Our response time after you contact us by email

 

All return and refund requests must begin with an email to our support team. We do not accept walk-ins, phone calls, or social media messages as official requests. All sales are final, unless proven what stated above and below.

 

1	Contact Us by Email Send an email to support@clickzen.com within 10 days of your delivery date. Include your order number, the item(s) you wish to return, and the reason for your request. Photos are required for defective or damaged items.
2	Receive Confirmation Our team will respond within 24–48 business hours with a confirmation email and your Return Authorization Number (RAN). Do not ship any items back without this number.
3	Follow Return Instructions We will provide step-by-step return shipping instructions in our confirmation email. Return shipping costs are the customer's responsibility unless the item is defective or we made an error.
4	Item Inspection Once we receive your returned item, our team will inspect it within 2–3 business days and confirm eligibility. You will be notified by email with the outcome.
5	Refund Issued Upon approval, your refund will be processed as store credit first. If you prefer a cash refund to your original payment method, see the grace period policy below.

 

By default, all approved refunds are issued as ClickZen Store Credit. Store credit is applied to your account automatically and can be used on any future purchase with no expiration date.

 

•        Store credit is issued within 1–2 business days of refund approval

•        Store credit has no expiration date and applies to any ClickZen product

•        Store credit cannot be transferred to another account or redeemed for cash

•        Store credit covers the full item value excluding original shipping charges

 

💡  Why Store Credit? Store credit allows us to process your refund faster — typically in 1–2 business days — compared to 5–10 business days for bank or card refunds. It also gives you the flexibility to choose a replacement product at your convenience.

 

If you receive store credit and decide you would prefer a refund to your original payment method instead, you have a 10-day grace period from the date store credit was issued to request a cash refund.

 

•        Grace period begins on the date your store credit is issued, not the date of your original request

•        To request a cash refund during the grace period, reply to your refund confirmation email with the subject line: "Cash Refund Request — Order #[your order number]"

•        Cash refunds are processed to your original payment method and may take 5–10 business days to appear depending on your bank or card issuer

•        Once the 10-day grace period expires, store credit cannot be converted to a cash refund

 

📅  Grace Period Example You place an order on March 1. It is delivered on March 10. You submit a return request on March 18 (within the 10-day window). Store credit is issued on March 21. You have until March 31 to request a cash refund instead.

 

The following items are not eligible for return or refund under any circumstances:

 

•        Items purchased on Final Sale or marked as non-returnable at time of purchase

•        Items returned after the 10-day eligibility window has passed

•        Items that have been used, altered, or are missing original packaging

•        Digital products or downloadable content

 

If you received a damaged, defective, or incorrect item, we will cover all return shipping costs and prioritize your case. Please contact us within 10 days of delivery with:

 

1.     Your order number and the affected item name

2.     A clear photo of the damage, defect, or incorrect item

3.     A brief description of the issue

 

Approved cases will receive a full replacement or full refund (your choice) at no additional cost.

 

We do not offer direct exchanges at this time. If you would like a different item, please initiate a return for store credit and use that credit to place a new order for the item you want. This ensures the fastest processing time.

 

Contact Us For all return and refund inquiries, please reach us at: clickzenstressrelief@gmail.com Response time: within 24–48 business hours

 

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